Training days for tourist-friendly city
Every so often Makana Tourism is lucky to have external trainers provide courses, workshops and information sessions to our townsfolk on a variety of subjects. Some courses and workshops are free, some are not, but all contribute to our providing a better service to our customers and tourists – crucial if we are to become a customer and tourist-friendly city.
Mrs Zelda Citwa, the wellknown and accredited director of Tourism Shine, is putting together a free two-day Customer Service workshop for people involved in the retail sector which she hopes to hold in Grahamstown soon. For more information call her on 083 767 4279. Customer service awareness is sorely needed in our city and I hope that this workshop will be of value.
The Consumer Protection Office is mandated by government to develop, promote and implement consumer protection programmes in our region. This month, they will be in Grahamstown to raise awareness in our community regarding our rights, responsibilities and interests as consumers.
And if this isn’t enough, the Tourism Grading Council of South Africa will also be speaking about the importance of grading and grading criteria for the hospitality and accommodation industry.
If you are interested in attending this session on the 21 February 2017, at the Graham Hotel please contact Zola Nkonki to confirm your attendance on 041 508 5800 or 079 897 1578 as seating is limited.
The National Department of Tourism invites tourism business owners to attend a workshop on 8 March at the Premier Hotel Regent in East London on the “development and maintenance of the National Tourism Information and Monitoring System and the implementation of National Visitor Support Services Framework projects”.
It is aimed at partnering with local stakeholders in order to realise these projects. Call Mkhululi Lose 012 444 6368 for more information. Makana Tourism is providing Tour Guide Training. must be fluent in English and at least one other local language, be maths literate, be a “people person” and love talking to people, have a love of South Africa, and be computer literate.
Send me your CV and motivation letter as to why you would like to be a qualified and registered Provincial Cultural Tour Guide by 22 February 2017. Short-listed candidates will be contacted for an interview and deserving final candidates may have their course paid for in full. The training will begin in March.
Makana Tourism, 63 High Street, Church Square, Grahamstown.
Tel: 046 622 3241; Email: