CEO LET­TER

In Flight Magazine - - IN THIS ISSUE - El­mar Con­radie

Hello and wel­come aboard this FlySafair flight.Thank you for choos­ing to travel with us today, as well as for giv­ing us the op­por­tu­nity to share our pas­sion for fly­ing with you.

This time of year can be a lit­tle strange. On the one hand, we tend to be tired af­ter nine months with our noses to the grind­stone, but on the other hand, it’s in­vig­o­rat­ing to have the end of the year – and the sum­mer hol­i­days – in our sights.

Hope­fully, like us, you’re feel­ing more in­clined to­ward the lat­ter state of mind! With tem­per­a­tures ris­ing and the days get­ting longer, there can be no mis­tak­ing the rapid ap­proach of sum­mer.

It is also the busiest sea­son for air­lines and at FlySafair we’ve got all our plans well un­der way to make sure we are pre­pared for the sea­sonal loads, and will be able to of­fer the same level of ser­vice you re­ceive from us dur­ing qui­eter pe­ri­ods.

In­creased de­mand for flights over this pe­riod also means we have the op­por­tu­nity to in­crease our num­ber of flights, which you will note we’ve done. In fact, we’ve even added two ad­di­tional air­craft to our fleet to man­age the sched­ule.This De­cem­ber, we’ll be op­er­at­ing more than 1,700 sched­uled flights – a record high for us.

It’s im­por­tant to re­mem­ber that th­ese high sea­son seats tend to sell out fast. Wait­ing to make a book­ing al­ways works against cus­tomers be­cause not only do flights sell out, but ticket prices tend to rise quickly due to the high de­mand. If you’ve not al­ready done so, I urge you to book your hol­i­day flights now in or­der to se­cure the best fares.

Oc­to­ber is also a month to re­flect for us, as 16th Oc­to­ber marks our third year of oper­a­tion. In th­ese three short years, we’ve grown from two to ten air­craft, we ex­panded from four routes to 12, car­ried four mil­lion pas­sen­gers, and com­pleted more than 30,000 flights. We were also awarded the best low-cost air­line award at the six ACSA air­ports we op­er­ate in, rated the most on-time air­line in the world and are now the sec­ond biggest low cost car­rier in South Africa by fleet size.

And we’re not done yet! Start­ing on 27th Novem­ber we’ll be of­fer­ing daily ser­vices be­tween Dur­ban and East Lon­don, and Dur­ban and Port El­iz­a­beth.We’re very ex­cited about the op­por­tu­nity to bring our low fares to th­ese new routes.

All the best from me on your jour­ney today and I trust our teams are look­ing af­ter you well. As al­ways, I en­cour­age you to of­fer us feed­back on your ex­pe­ri­ences, be­cause we’ve learnt that open con­ver­sa­tion with our cus­tomers is the only way to craft the kind of ser­vice we want to of­fer. Please mail us at feed­back@flysafair.co.za with any thoughts you may have.

All the best. El­mar

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