Dear SA Ex­press,

Indwe - - Your Letters -

Liv­ing in the East­ern Cape, our op­tions for travel to cer­tain des­ti­na­tions are pretty limited. Over the past six years I have had the op­por­tu­nity to travel to Dur­ban from Port El­iz­a­beth on nu­mer­ous oc­ca­sions, al­ways mak­ing use of SA Ex­press. I have al­ways found the staff very friendly and re­spon­sive to re­quests.

Last Thurs­day my wife and I trav­elled to Dur­ban on SA1337. We were sit­ting in the lounge and some­how didn’t hear the board­ing call. We even­tu­ally saw peo­ple walk­ing to the plane and grabbed our hand-lug­gage for a quick run to the gate – and for­got my cell­phone in the lounge as I was do­ing so. It was only when we were seated on the plane that I re­alised my mis­take.

I im­me­di­ately ap­proached the flight at­ten­dant and the pi­lot com­mu­ni­cated with the peo­ple on the ground straight away. With­out any has­sles and a friendly smile I re­ceived my phone back be­fore we pushed back to leave – only two min­utes late.

Thanks for the very pro­fes­sional way your staff deals with sit­u­a­tions like this and thanks to the pas­sen­gers on SA1337 for their un­der­stand­ing. You made my day.

Re­gards,

Wil­lie Uys

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