Hi

I was on a flight from Durban to Bloemfontein on 27th July 2017. The flight attendant was J Naidoo (I can’t recall her first name).

I am a frequent flyer, both locally and internationally, and I must admit that this was the best service that I have ever received.She was friendly, extremely helpful, and kind. She welcomed everyone with such a warm smile and manner.

This soft-spoken lady, who comes across as having a heart of gold, is what every attendant should strive to become. In fact, she should be training others, as she made everyone’s flight that much easier.

I hope this message reaches her and her management team.Far too often we are quick to criticise and complain, but we don’t take the time to acknowledge excellent service. I hope she gets to know the impact she makes on travellers’ lives.

Thank you, J Naidoo, for your kind demeanour and for making the flight so much easier.

Regards, Abdul