Indwe - - Your Letters -

I was on a flight from Dur­ban to Bloem­fontein on 27th July 2017. The flight at­ten­dant was J Naidoo (I can’t re­call her first name).

I am a fre­quent flyer, both lo­cally and in­ter­na­tion­ally, and I must ad­mit that this was the best ser­vice that I have ever re­ceived.She was friendly, ex­tremely help­ful, and kind. She wel­comed ev­ery­one with such a warm smile and man­ner.

This soft-spo­ken lady, who comes across as hav­ing a heart of gold, is what ev­ery at­ten­dant should strive to be­come. In fact, she should be train­ing oth­ers, as she made ev­ery­one’s flight that much eas­ier.

I hope this mes­sage reaches her and her man­age­ment team.Far too of­ten we are quick to crit­i­cise and com­plain, but we don’t take the time to ac­knowl­edge excellent ser­vice. I hope she gets to know the im­pact she makes on trav­ellers’ lives.

Thank you, J Naidoo, for your kind de­meanour and for mak­ing the flight so much eas­ier.

Re­gards, Ab­dul

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