Passenger Letters

Hi SA Express

I am a regular traveller between Kimberley and Johannesburg and am familiar with challenges faced by the airline. Despite this, I have also noted that some employees are working very hard to maintain the dignity of the airline, and to promote the brand by ensuring that all its customers are treated like dignitaries.

On the morning of 22nd February, I was travelling to Johannesburg as usual and only realised that morning that my travel arrangements had been mixed up. On arrival at Kimberley Airport with a confused and worried face, one employee, Ms Lois Sakoor, immediately approached me and asked if she could help. I told her my predicament and she assured me that she had noted the challenge already and was working on trying to ensure that I would be on the next flight (talk about knowing your customers).

Whilst waiting I was approached by Mr Johannes Malule, who also assured me that they would ensure that I would be on time for the meeting I was attending that afternoon. He told me that I would be placed on standby and not put on a waiting list as per the message from my travel agent, and he explained the difference between the two.

Both these employees constantly came to reassure me with calming smiles on their faces that all would be fine. To cut a long story short, I got a ticket and was on time for my very important meeting. These employees are truly valuable assets to this airline and must be commended. Service at its best!

Regards Mohlouwa Sease

Congratulations to Mohlouwa Sease who wrote our winning letter this month, and walks away with a Samsonite Flux 55 cm spinner suitcase valued at R2,699.