Nonhlanhla Matladi

Senior Cabin Crew Member Length of service with SA Express: 13 years

Please tell us about the very first time you ever flew (in a personal capacity).

I actually missed my very first flight – to Cape Town in 2007! Because of all the excitement, I did not hear the boarding gate change announcement. Luckily I managed to board the next flight though and I was thrilled when I did. It felt like an amusement park ride to the sky!

Where are your favourite destinations to travel to?

I love travelling to Hoedspruit, as that is where I go to relax, restore my soul and to be close to nature. That said, I appreciate all of the SA Express’ destinations, both local and regional. Every country or city, no matter how big or small, has something beautiful to offer.

What do you love most about your job?

I love the training that I have received as it has given me great life skills. We are trained to handle various emergency and medical situations we could potentially encounter on board.

What’s your favourite passenger memory?

My best passenger memory was having my mother and grandmother, who has since passed away, on board a flight to Durban. They had so many questions about flying and meeting the crew. It was an amazing experience for them. They kept looking out of the window in disbelief that we were airborne. I could tell by looking at them that they were thrilled to have that opportunity. That moment spoke to me in many ways.

What tips would you like to give passengers for a better flying experience?

Arrive early at the airport so that you can familiarise yourself with the terminal building. It’s also very important to pay attention to the safety briefings on board.

What do you love most about flying?

It gives me an opportunity to experience new cultures, styles and personalities. It forces me to let go of the familiar comfort of home and friends.