Dear Customer Care

I would like to express my gratitude for how you handled a very unpleasant situation professionally.

My flight from Port Elizabeth to Johannesburg was delayed from 17h40 to 19h45. This was not ideal, but the way you handled it was admirable.

Firstly, as soon as you noticed there would be a delay, one of your members called me (in the early afternoon) to notify me of the delay, and proposed a couple of alternative options, none of which I decided to take. I made peace with the delay and then got to the airport later, in time for the delayed flight. However, while they were boarding I lost track of time. Again, one of your team members called me to inform me that the flight was boarding, and asked me to please proceed to the gate – thank you for that. As we took off and again before landing, the cabin crew again apologised for the delay.

Communication is key, and you proved that. Because of the good service, I even forgot that the flight was actually delayed. Keep up the great work, and the communication. Kind regards Nicoleen Meeding