Recog­nis­ing Ex­cel­lence

Premier Magazine (South AFrica) - - Motoring - Text & Images © Bid­vest Pre­mier Lounge

The Sil­ver Spoon Awards thank the peo­ple of the Bid­vest Pre­mier Lounges for their out­stand­ing ser­vice which re­sult in guests look­ing for­ward to spend­ing time in the lounges when trav­el­ling.

Long Ser­vice Award

The pur­pose of the long ser­vice award is to recog­nise and demon­strate the ap­pre­ci­a­tion of loy­alty and com­mit­ment of long serv­ing em­ploy­ees. This ap­plies to all em­ploy­ees who have com­pleted five, 10, and 20 years con­tin­u­ous paid ser­vice. These em­ploy­ees are the back­bone of the Bid­vest Pre­mier Lounge and ex­am­ples within our op­er­a­tion for any new mem­ber who joins the team.

Five Years: Rito Hlong­wane, Emelda Sepuru, Mal­com Louw, Zuk­iswa Ts­hazwa, Mpho Chauke, Edgar Zu­mat, and Anna Kolisang.

10 Years: Frederica Ma­ditse, Anasta­cia Many­athela, Xo­lile Sithole, Vi­no­lia Mpayi, and Adol­phi­nah Somo.

20 Years: Bev O Con­nor Learn­er­ship Cat­e­gory

The Generic Man­age­ment course is a learn­er­ship that cov­ers the skills needed to be an ef­fec­tive man­ager. The qual­i­fi­ca­tion is in­tended to em­power learn­ers to ac­quire knowl­edge, skills, at­ti­tudes, and val­ues re­quired to op­er­ate con­fi­dently as managers and to re­spond to the chal­lenges of the eco­nomic en­vi­ron­ment and chang­ing work­ing world. The learn­er­ship is a 12-month pro­gramme that con­sists of 124 cred­its. These learn­ers have just re­cently com­pleted the learn­er­ship: Yoliswa France, Isaac Mokoka, Malini Naicker, and Tanya Emery.


It is said that it is easy to sit up and take no­tice. What is dif­fi­cult is stand­ing up and tak­ing ac­tion. With the Sil­ver Spoon Awards, we cel­e­brated the en­thu­si­asm, com­mit­ment, con­sis­tency, and sheer hard work of those who have stood out from medi­ocrity. Lounge At­ten­dant Cat­e­gory:

The win­ner is En­nie Ndayi, who takes ex­tra­or­di­nary pride in her job. Guests of­ten com­pli­ment her on her good cus­tomer ser­vice, she loves to as­sist pas­sen­gers, and she al­ways goes the ex­tra mile. When pas­sen­gers ar­rive, many specif­i­cally ask for her.

Food and Bev­er­age At­ten­dant Cat­e­gory: The win­ner is Zacharia Somo who is hard work­ing and re­li­able, takes pride in his work, and is al­ways ready to help in the lounge. He is al­ways on time and knows his food and bev­er­age prod­ucts very well, as he can eas­ily rec­om­mend and ex­plain the bev­er­ages to pas­sen­gers. He also helps with the par level of all the al­co­hol in­clud­ing the wines. He is a team player and can also work un­su­per­vised. He is easy to work with and works hard to make sure that his work meets the lounge stan­dards and guest sat­is­fac­tion. He has a good re­la­tion­ship with sup­pli­ers and driv­ers. He is valu­able and loyal – he also re­ceives pos­i­tive feed­back from pas­sen­gers and mys­tery shop­pers re­gard­ing the bev­er­age fridges.

Kitchen Award Cat­e­gory:

The win­ner is Mbuti Mokham­pa­nyane, who has been an as­set to the com­pany from day one and al­ways goes be­yond ex­pec­ta­tions and works ex­tremely hard. The whole kitchen team keeps the standard of the kitchen and the lounge very high, and as such con­trib­uted tremen­dously to the ex­cel­lent QPRO and Mys­tery Shop­per re­sults. They are gems in the lounge and de­serve to be no­ticed and re­warded.

Re­cep­tion­ist Award Cat­e­gory:

The win­ner is Brian Mb­hele. He is a star staff mem­ber and such an amaz­ing per­son to work with; he is very or­gan­ised and al­ways meets dead­lines. Brian is one of the well-known re­cep­tion­ists in the lounge – he is very knowl­edge­able of the prod­ucts and ad­vises pas­sen­gers on their cards. He al­ways tries his ut­most to en­sure that the cus­tomer leaves sat­is­fied with our ser­vice.

Ad­min­is­tra­tor Award Cat­e­gory:

Dheeraj Thulseep­er­sadh is the third year con­sec­u­tive win­ner. He is the Gen­eral Man­ager’s pil­lar of strength. Dheeraj knows ex­actly what, when, and how the stock in the lounge is used. Ad­min­is­ter­ing the time and at­ten­dance sys­tem is a breeze for Dheeraj; he is al­ways help­ful with as­sist­ing every­one.

Ser­vice De­part­ment Award Cat­e­gory:

This award is to ac­knowl­edge the ef­forts of key in­di­vid­u­als within our or­gan­i­sa­tion who do not deal di­rectly with lounge cus­tomers but ful­fil the in­ter­nal role of fa­cil­i­tat­ing and as­sist­ing in achiev­ing ex­cel­lent cus­tomer ser­vice. This cat­e­gory is one that we de­bated on for a while. We have the hon­our of elect­ing two award win­ners in this cat­e­gory: Natasha Ross and Thobile Khu­malo.

As­sis­tant Man­ager Award Cat­e­gory:

These in­di­vid­u­als are cru­cial to the suc­cess and achieve­ments of the lounges. The role in­volves cov­er­ing shifts in the ab­sence of the Gen­eral Man­ager, ful­fill­ing all the re­spon­si­bil­i­ties, and en­sur­ing the suc­cess of the lounge. In cer­tain in­stances these in­di­vid­u­als work au­tonomously in en­sur­ing the lounge op­er­ates to the standard re­quired of them with only min­i­mal re­mote sup­port. We have the hon­our of elect­ing all three short­listed nom­i­nees as award win­ners in this cat­e­gory: Michelle Louw, Khen­sani Maseko, and Lesinda Kapp.

Lounge of the Year Award:

The win­ner is the O.R. Tambo In­ter­na­tional Air­port Do­mes­tic Lounge.

A huge con­grat­u­la­tions to all the win­ners and run­ners-up, you have def­i­nitely set a very ad­mir­ing bench­mark for oth­ers to im­i­tate. You have made us ex­tremely proud. We hope that you will con­tinue to achieve bril­liance in your re­spec­tive de­part­ments, and thus in­spire oth­ers within your team to achieve the suc­cess and recog­ni­tion that you have.

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