How cases were closed in 2016

CATEGORY OF COMPLAINT FOR BANK % 1164 84% 736 78% 379 75% 334 67% 294 64% 227 78% 304 68% 107 73% 80 81% 32 76% 21 62% 22 71% 18 60% 19 86% 12 60% 15 79% 16 84% 15 83% 11 65% 10 83% 6 100% 5 100% 3 825 76%

73% FOR CONSUMER 216 204 124 155 168 65 143 40 19 10 13 9 12 3 8 4 3 3 6 2 % 16% 22% 25% 32% 36% 22% 32% 27% 19% 24% 38% 29% 40% 14% 40% 21% 16% 17% 35% 17% 0% 0% 24% 27% TOTAL