ADJUDICATORS AND OMBUDS WHO CAN HELP YOU WITH YOUR COMPLAINTS
With BANKING problems: The Ombudsman for Banking Services is Reana Steyn.
Sharecall: 0860 800 900
Telephone: 011 712 1800
Fax: 011 483 3212
Post: PO Box 87056, Houghton, 2041
Email: info@obssa.co.za
Website: http://www.obssa.co.za With COMMUNITY SCHEME-RELATED problems: The Community Schemes Ombud Service is a statutory dispute-resolution service for owners and residents of community schemes, including sectional title schemes, share-block companies, homeowners’ associations and schemes for retired persons. The Chief Ombud is Advocate Seeng Letele.
Telephone: 010 593 0533
Fax: 010 590 6154
Post: 63 Wierda Road East, Wierda Valley, Sandton, 2196
Email: info@csos.org.za
Website: http://csos.org.za With CONSUMER-RELATED problems: The National Consumer Commissioner is Ebrahim Mohamed.
Toll-free: 0860 003 600
Telephone: 012 428 7000
Fax: 086 758 4990
Post: PO Box 36628, Menlo Park, 0102
Email: complaints@thencc.org.za
Website: http://www.thencc.gov.za
The Consumer Goods and Services Ombud is Magauta Mphaphlele. This is a voluntary disputeresolution scheme that has jurisdiction only over retailers, wholesalers and manufacturers that have agreed to subscribe to the Consumer Goods and Services Industry Code of Conduct. Sharecall: 0860 000 272
Fax: 086 206 1999
Post: PO Box 3815, Randburg, 2125
Email: info@cgso.org.za
Website: http://www.cgso.org.za With CREDIT TRANSACTION problems: The Credit Ombud is Nicky Lala-mohan. Maxicall: 0861 662 837
Telephone: 011 781 6431
Fax: 086 674 7414
Post: PO Box 805, Pinegowrie, 2123 Email: ombud@creditombud.org.za Website: http://www.creditombud.org.za With DEBT COUNSELLING problems: The National Credit Regulator also deals with disputes that are not resolved by the Credit Ombud. The chief executive officer is Nomsa Motshegare.
Sharecall: 0860 627 627
Telephone: 011 554 2600
Fax: 011 554 2871
Post: PO Box 209, Halfway House, 1685
Email: complaints@ncr.org.za or (debt counselling complaints) dccomplaints@ncr.org.za
Website: http://www.ncr.org.za With FIDUCIARY problems: The Fiduciary Institute of Southern Africa (Fisa) is a selfregulating body in fiduciary matters, such as wills, trusts and estate planning. The chairperson of Fisa’s governing council is Dr Eben Nel. Telephone: 082 449 2569
Post: PO Box 67027, Bryanston, 2021
Email: secretariat@fisa.net.za
Website: http://www.fisa.net.za With FINANCIAL ADVICE problems: The Ombud for Financial Services Providers is Noluntu Bam.
Telephone: 012 470 9080 or 012 762 5000 Fax: 086 764 1422 or 012 348 3447
Post: Sussex Office Park, 473 Lynnwood Road, Lynnwood, 0081
Email: info@faisombud.co.za
Website: http://www.faisombud.co.za With INVESTMENT problems: The Financial Services Board, which is headed by Dube Tshidi, regulates the financial services industry. Sharecall: 0800 110 443 Telephone: 012 428 8000
Fax: 012 346 6941
Post: PO Box 35655, Menlo Park, 0102 Email: info@fsb.co.za
Website: http://www.fsb.co.za With LIFE ASSURANCE problems: The Ombudsman for Long-term Insurance is Judge Ron Mclaren.
Sharecall: 0860 662 837
Telephone: 021 657 5000
Fax: 021 674 0951
Post: Private Bag X45, Claremont, 7735
Email: info@ombud.co.za
Website: http://www.ombud.co.za With MEDICAL SCHEME problems: The Council for Medical Schemes is a statutory body that supervises medical schemes. The Acting Registrar of Medical Schemes is Dr Sipho Kabane. Maxicall: 0861 123 267
Fax: 012 430 7644 (inquiries) or 086 673 2466 (complaints)
Email: complaints@medicalschemes.com Post: Private Bag X34, Hatfield, 0028 Website: http://www.medicalschemes.com With MOTOR VEHICLE problems: The Motor Industry Ombudsman is an independent institution that resolves disputes between the motor and related industries and their customers. The ombudsman is Johan van Vreden.
Maxicall: 0861 164 672
Fax: 086 630 6141
Post: Suite 156, Private Bag X025, Lynnwood Ridge, 0040
Email: info@miosa.co.za
Website: http://www.miosa.co.za With RETIREMENT FUND problems: The Pension Funds Adjudicator is Muvhango Lukhaimane.
Telephone: 012 748 4000 or 012 346 1738. Fax: 086 693 7472
Post: PO Box 580, Menlyn, 0063 Email: enquiries@pfa.org.za Website: http://www.pfa.org.za With SHORT-TERM INSURANCE problems: The Ombudsman for Short-term Insurance is Advocate Deanne Wood.
Sharecall: 0860 726 890
Telephone: 011 726 8900
Fax: 011 726 5501
Post: PO Box 32334, Braamfontein, 2017
Email: info@osti.co.za
Website: http://www.osti.co.za With TAX problems: The Tax Ombud is Judge Bernard Ngoepe. The Tax Ombud can help you to resolve administrative and procedural problems with the South African Revenue Service. Sharecall: 0800 662 837
Telephone: 012 431 9105
Fax: 012 452 5013
Post: PO Box 12314, Hatfield, 0028
Email: complaints@taxombud.gov.za
Website: http://www.taxombud.gov.za