Sunday Times

Hand over your trust with your car keys

Accept that your mechanic is not out to rip you off

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IT never ceases to amaze me that people can go back to their doctor with the same ailment and keep paying until the problem is resolved.

Yet the same people will demand that their mechanic fixes the fault, however many times, and not expect to be paid for it. And you wonder why you cannot trust your mechanic?

I understand that comparing a mechanic to a doctor may not be fair, but the idea that you can trust your doctor implicitly with

The way to a mechanic’s wrong side is to diagnose the vehicle yourself and demand that he does what you ask

your health and not your mechanic with your car is my biggest bugbear.

I have people come into my workshop and demand that they watch what gets repaired on their vehicle.

Other than the fact that this increases my public liability insurance, having the customer there just annoys the staff. Upset staff don’t work so well and as such you get a poor job.

When I asked some of my clients why they could not trust me to do the job I had quoted for, the standard reply was: “I got ripped off before and I won’t let that happen again.” And you want me to trust you in my workshop?

Trust is a two-way street. If you don’t trust your mechanic, don’t take your car to be repaired there.

If you want a good job done, then trust that the person you are dealing with is going to do exactly that and not rip you off.

No mechanic or workshop sets out to deliberate­ly damage or break components on your car to get you to pay more money. That is a myth. A mechanic’s reputation is all he has, so destroying it is the furthest thing from his mind.

If you feel you cannot trust your mechanic, get a second opinion. No one who gives you a fair quote will object to you getting advice on the repair from someone else who knows vehicles.

The way to a mechanic’s wrong side is to diagnose the vehicle yourself and demand that he does what you ask. When said job is done and the problem is not resolved, please don’t blame the mechanic. This can end only badly.

Your car is your second- most expensive purchase or, in some instances, your most expensive, so if you don’t build a bond of trust with the person you entrust your car to, how can you expect the best service?

Ask your friends and family whom they use. Try out the workshop and see whether you’re happy. Take your car to the workshop with an open mind about the trustworth­iness of the people working there.

You may just be pleasantly surprised at what you get in return.

 ??  ?? UNDER THE HOOD: Mechanics do not like to be watched while they attend to your car
UNDER THE HOOD: Mechanics do not like to be watched while they attend to your car
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