Vodacom fixes opt-out error

VODACOM has resolved the glitch in its service that allows customers to automatically unsubscribe from unwanted mobile content.

The network irked scores of readers when its SMS service failed to deliver — at just the time I’d urged users in a previous column to check if they’d fallen victim to a fraudulent adult content subscription service.

I had included Vodacom’s free SMS service details, but the system proved faulty for certain users.

Said spokesman Byron Kennedy: “We have resolved the error. All customers can text ‘Stop All’ to 31050 to unsubscribe from all premium services.

“For the batch of customers that used 30333 and were getting the error message‚ they will now be directed to the new number. For those who were able to use the 30333 service‚ they can continue to do so or use the new number.”

MTN customers can dial *141*5# and Cell C *133*1# to deactivate subscriptions.

Consumers subscribed without their consent can lodge formal complaints and refund requests at waspa.org.za