Pets’ ho­tel in dog box over mishap

Sunday Tribune - - FRONT PAGE - LUKE FOLB

WHEN pet own­ers send their best friends to dog­gie ho­tels while they’re on hol­i­day, the last thing they ex­pect on their re­turn is a trau­ma­tised dog. But this is what hap­pened to Ronel Vorster who dropped off her two pedi­greed Pekingese dogs, Taro and Ta­mara, at @Frits Dog Ho­tel and Day­care Cen­tre in Cas­tle Street, Cape Town, on Thurs­day, Septem­ber 14, for a three-night stay.

Vorster said she had told the ho­tel they were not al­lowed to take them out on walks or to be washed or groomed.

Three days af­ter drop­ping them off, Vorster de­cided to log into the we­b­cam fa­cil­i­ties the ho­tel of­fers to see how her dogs were get­ting on, only to dis­cover Taro was not in the room.

On call­ing the fa­cil­ity, she was told a groomer had mis­tak­enly taken Taro for a shave. Un­for­tu­nately, the staff dis­cov­ered their mis­take half­way through the shave.

Yanic Klue, the owner of @Frits, said that the incident was a hu­man er­ror.

“We made a mis­take. Once we re­alised we gave him a pro­fes­sional cut for a Pekingese and of­fered the owner flow­ers and a gift voucher as an apol­ogy,” he said.

Newspapers in English

Newspapers from South Africa

© PressReader. All rights reserved.