Absa’s business is now static

IN DECLINE: BANK SILENT ON CUSTOMER NUMBERS

Struggling transactional and deposits retail banking has delivered compound growth of -3%,

Over the past five years, Absa’s struggling transactional and deposits retail banking business has delivered compound annual growth in headline earnings of -3%. In 2017, the division delivered headline earnings of R2.47 billion, practically the same as three years prior.

The top-line in the unit has grown as a compound annual growth rate (CAGR) of 4% over the period, mainly driven by net interest income (CAGR 6%). Expenses have soared, however, and are 46% higher in 2017 than in 2013.

This has put pressure on its cost-to-income (or efficiency) ratio, which is over 10 percentage points higher for 2017 (at 71.4%) than five years prior.

As profits decline in the transactional and deposits business, its share of total retail banking headline earnings in South Africa has fallen from more than half in 2013, to just 38% in 2017.

Absa is facing a mix of weak economic growth, declining customer numbers and sharp increases in costs as it works to transform (fix) the retail banking business.

As at end-June, it had 5.96 million transactional customers – a decline of 300,000 from a year prior. This was the first time it disclosed these metrics along with its financial results. Previously, it only shared total retail customer numbers. The bank did not disclose any customer numbers as at year-end, and it did not respond to a media enquiry requesting these. One can assume, then, that these declined further in the second-half of the year.

In the commentary to its fullyear results, Absa said only “New to bank customers grew in key segments through targeted marketing campaigns and refined customer propositions”.

At the half-year, Absa said its Private Bank and Affluent customer numbers grew 4% and 12% respectively.

Expense growth was “primarily as a result of increased frontline capacity, annual salary increases, amortisation of IT infrastructure expenditure, marketing spend to promote new customer propositions, increased cost of cash as well as investment in physical and cyber security”. It continued trimming its branch network, with a net 44 outlets closed in 2017 (6% decline to 730). It did note that margins in its deposits business “were lower due to increased demand for investment products”.

As part of the group’s new strategy announced by group chief executive Maria Ramos on 1 March, it aims to “regain our leadership in SA retail”. This is no real change from an ambition articulated by Ramos in 2014, where she stated that the bank wanted to regain the leading market position in retail and business banking.

The metrics (customer numbers as well as financial) simply haven’t improved to the extent that is necessary to catch Standard Bank.

Reversing this undesirable trend in its retail franchise is an enormous ask.

Hilton Tarrant works at immedia.