Why Telkom is known as ‘Helkom’

My LTE contract with Telkom was expiring and I wanted to go over to fibre. As there is a waiting period, I recently bought 60GB pay-asyou-go data from Telkom for R555.

Five days later, however, the data was finished! Gone.

My contract was for 50GB (R699) and it lasted a whole month, but 60GB (R555) lasted less than a week.

To try and get any information from the Telkom shops in Clearwater, Roodepoort or Cresta in Randburg is impossible.

In Clearwater, the superintendent refused to come out of her office to assist me and at Cresta the superintendent was “out of the office” and was only expected back the following day.

I lodged a complaint with the unfriendly and uncooperative staff just to receive a SMS a few days later that it was “resolved”.

No explanation was given and to try and find out what happened to my expensive data, is totally impossible.

Now I understand why people

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refer to the once great institution as “Helkom”.

WJ Oosthuizen,

Roodepoort We publish letters that come with full name, address and telephone number even if you want to use a pseudonym. letters@ citizen.co.za, fax 010-492-5386 or PO Box 43069 Industria 2042