RSAWeb clients lose connection

Cape Town-based internet service provider RSAWeb suffered a massive outage for most of the day on Wednesday, with the company confirming the outage led to the complete or partial loss of connection for its clients across the country.

The company said it was working on restoring services and that it would prioritise connectivity services. By around 7pm on Wednesday evening, it noted reaching “partial service restoration” in a post on Twitter.

“As the process of restoration is delicate, priority has been given to connectivity services, following which we will systematically work to restore complex services such as Mobile APN and Cloud,” the company said earlier in the day.

On Wednesday morning it initially noted, via its social media platforms Facebook and Twitter, a service-impacting event on its cloud, which it said was affecting customers in Cape Town. But an hour later, customers across the country seemed to be affected by the network blackout, with the provider issuing new updates.

“We are experiencing disruption to key RSAWeb services. Customers may experience intermittent to no connection to FTTx [fibre to the ‘x’, which uses optical fibre for last-mile connectivity], hosting, and VoIP services. Engineers are actively working on a resolution,” it said.

It later noted that restoring the network would take longer than expected and that it could not give an estimated time regarding when the problem would be fixed.

“RSAWeb experienced a major incident on our Cloud platform. Engineers have isolated the issue but due to the extent of the issue, the restoration process will take longer than expected,” it said.

“RSAWeb engineers are actively working on restoring services post the major incident. Customers who experienced no connectivity may see some services restoring. We are aware certain services on FTTH [fibre to the home], Mobile & Cloud are still affected,” it noted in an earlier post.

RSAWeb is yet to give an incident report as to what caused the outage.