Train for a job in hospitality

SCHOOL: KEEP IT LOCAL WITH A QUALIFICATION IN TRAVEL OR SERVICE MANAGEMENT

Intakes in February, July, with open day on Saturday.

There is a growing demand for academically trained hospitality professionals, particularly because many executive positions in the African hospitality industry are not filled by those from the region. However, this is rapidly changing.

The IIE School of Hospitality and Service Management – which has campuses in Rosebank, Johannesburg, and in Newlands, Cape Town, seeks to address the expanding need for service, hospitality and customer-centric education, spanning entry-level through to management-level qualifications.

This year, the school is introducing a new course – the oneyear full-time IIE higher certificate in travel – while the IIE higher certificate in service management (HSM) is being offered for online study.

This travel qualification is for the students who enjoy interacting with customers and want to learn more about the travel and tourism industry.

With intakes in February and July this year, course content includes digital and academic literacies, travel products and services, travel destinations including an overview of southern Africa, an introduction to customer care and sales, travel operations and planning, domestic fares and ticketing, global distribution systems and work-integrated learning.

Renee Hill, managing director of IIE HSM, said: “Travel and tourism continue to be one of the fastest growing sectors globally and provides real economic growth.

“However, there is a shortage of qualified people.

“We are determined to give our students and graduates the skills they need to succeed wherever they work in the world.”

There will be an open day at both campuses on Saturday from 8am to 12.30pm.

3 Keyes Ave, Rosebank, Johannesburg. Tel: 086-111-2433.

The Quadrant, 146 Campground Road, Newlands, Cape Town. Tel: 021-881-3792.