Ask Arthur

I can’t get registered at university because my ID number has already been used by someone else. How is that possible and what can I do?

Sadly, you may be a victim of identity theft. This happens when someone has enough information about you to claim to be you, even to the extent of producing forged or illegally obtained identity documents. Unfortunately, neither the authorities nor large organisations like banks, mobile networks and universities have put straightforward processes in place to deal with the issue. As a result, it happens more often than it should.

One of the main reasons for someone using your ID number is that, in SA , duplicate ID numbers can occur due to errors in the department of home affairs (DHA) system, but it is more likely due to fraudulent activities.

The following steps are recommended:

Contact the DHA: Report the issue immediately.

Online: The eHomeAffairs system at https://ehome.dha. gov.za/eHomeAffairsV3/ Home/Contact

You can also register your profile here to get access to e-services: https://ehome. dha.gov.za/ehomeaffairsv3

In person: Visit your nearest DHA office. Call centre: 0800-601-111.

Gather evidence: Collect documents that support your identity and legal claim to the ID number, including certified copies of your birth certificate and other ID documents, and proof of address (such as utility bills or rental agreements, and witness statements).

Seek legal advice: Consider consulting a lawyer specialising in identity theft.

Report fraud: If you suspect your ID number was used fraudulently, file a police report, and report it to the institution where the fraud occurred.

The SA Human Rights Commission can sometimes provide support to individuals affected by identity theft. Contact them at 0800-555967 or www.sahrc.org.za/

The SA Banking Risk Information Centre offers advice at www.sabric.co.za/ stay-safe/identity-theft

Apply for a free Protective Registration listing with Southern Africa Fraud Prevention Service at http:// www.safps.org.za

Please note that I am not a legal professional, and this information is not legal advice. This matter is more of a legal issue than a tech matter, so it is best to consult legal professional for specific advice related to your situation.