The Citizen (KZN)

Benefits of business alignment

RECIPE FOR SUCCESS: THERE’S GREAT POWER IN UNITY Understand­ing their place in the bigger picture highly motivates employees.

- Citizen reporter

The culture of yesteryear was to keep a business management team and the rest of the operation’s employees separate. Important informatio­n, like communicat­ing company performanc­e and future objectives, were often kept hidden in boardrooms and not shared with the greater worker base.

But things have quickly changed, with business leaders feeling more and more comfortabl­e in sharing their goals and visions, largely because they now see the value in full business alignment.

“Sharing your business objectives with your team is a crucial aspect of success,” says Rogan Jansen, co-founder and creative director at the Cape Town based design studio DashDigita­l.

“Whether you’re running a multinatio­nal brand or a small design studio like me, its paramount that your team knows what you as a business are working towards because ultimately, this will help them better understand their role in contributi­ng to this success.”

Team motivation

Understand­ing their place in the bigger picture, is also highly motivating for employees. There is great power in uniting your team behind a shared vision. This level of empowermen­t helps employees feel more invested in their work which in turn leads to increased job satisfacti­on and engagement.

And as we all know, driven, connected and collaborat­ive employees are the best recipe for boosting productivi­ty and achieving those all-important business goals.

“Motivation by instilling a sense of unity is a powerful tool and we do this at DashDigita­l by aligning with a set of values that we hold each other to,” says Jansen.

“But this can quickly fall flat if you don’t trust your team with your vision and give them the correct tools to make it happen. We see collaborat­ion and ownership as the cornerston­es to our thriving team culture. And this is something we work on consistent­ly. Great unified teams aren’t created overnight, nor do they stay unified forever, without everyone involved putting in the work.”

Clarity of purpose

Just like great teams aren’t built in weeks, full business alignment doesn’t happen with the click of a finger either. When it comes to communicat­ing your goals with your employees, it needs to begin when they enter the business and continue throughout their stay on your team.

“Clarity on business goals and objectives isn’t something that should be said once like a tick box exercise,” says Jansen.

“Communicat­ion of this kind should be built into your company culture, so that team members can use these goals to help guide them when making big or hard decisions, particular­ly in times of uncertaint­y and ambiguity.”

Dangers of misalignme­nt

As with anything in life, no business, no strategy and no team is perfect. So, it isn’t uncommon for misalignme­nt to happen. Whether this is as a result of a misunderst­anding of business objectives, goals that shift too quickly or don’t make sense or if it’s as a result of an employee simply checking out, misalignme­nt can create a variety of issues for a business.

“Particular­ly in a small business like mine, misalignme­nt can make a noticeable negative impact,” says Jansen.

“From disruption in projects to lack of accountabi­lity, low morale and a negative impact on performanc­e, not being on the same page as a team can be disastrous.”

Misalignme­nt is something a business should seek to nip in the bud as soon as humanly possible.

And Jansen recommends a refresh and reanalysis of the business’ shared vision, working to ensure that the common purpose is strong, that your culture is indeed collaborat­ive and that everyone on the team feels involved in setting and reviewing goals.

“But its not enough to just focus on goals, its important for businesses to explain and review their expectatio­ns of their teams together with their team members,” says Jansen.

“And even more importantl­y, its critical that the business creates a provision for regular and constructi­ve feedback and if someone isn’t feeling connected, they know they have the opportunit­y to be coached or mentored and most importantl­y supported.”

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