INSIDE: AU­DI­TOR-GEN­ERAL SPEAKS ON CHRIS HANI WA­TER AC­COUNTS

The Rep - - FRONT PAGE - BHONGO JA­COB

THE fail­ure of the Chris Hani District Municipality (CHDM) to send out wa­ter ac­counts was high­lighted by the au­di­tor gen­eral (AG) in a meet­ing on Wed­nes­day.

The Rep re­ported (Ac­tion on Ac­counts, October 28 2016) that meet­ings to ad­dress wa­ter ac­count queries with res­i­dents did not go as well as ex­pected.

CHDM, which re­ceived a qual­i­fied au­dit opin­ion, con­tin­ued to ex­pe­ri­ence prob­lems with the print­ing of ac­counts, did not send out ac­counts or ad­dress queries over tar­iffs, and the me­ter read­ing is­sue was un­re­solved.

This had been on­go­ing since the district au­thor­ity took over the func­tion from Lukhanji Municipality in 2013.

Se­nior man­ager of the AG’s of­fice, Caryn Boettger said the wa­ter ac­counts is­sue needed ur­gent in­ter­ven­tion from mu­nic­i­pal man­age­ment.

“There is a lot of non- com­pli­ance with rev­enue man­age­ment, which in­di­cates that the man­age­ment of wa­ter rev­enue is not done at the cor­rect level.

“You need to com­plete your data cleans­ing to en­sure only valid debtors are recorded on the sys­tem and that ac­counts are pre­pared and com­mu­ni­cated to cus­tomers on a monthly ba­sis,” Boettger said.

“You need to give your cus­tomers a state­ment .. . [other­wise] there is a high risk that they will not pay.”

Her ad­vice was to hire an ex­pert to deal with the cri­sis.

“Our sug­ges­tion is that you en­sure all wa­ter me­ters are in work­ing con­di­tion and all billed wa­ter dis­tri­bu­tion points have a me­ter.”

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