Bur­glar­ies at FNB branches: clients to be com­pen­sated

The Star Early Edition - - NEWS - SIPHELELE DLUDLA

FIRST Na­tional Bank con­firmed yes­ter­day it was in the process of re­im­burs­ing cus­tomers im­pacted by the loss of valu­ables at its branches.

This comes af­ter the bank ex­pe­ri­enced break-ins and rob­beries at its Rand­burg, Park­town and Sun­ny­park branches in Gaut­eng, re­sult­ing in thou­sands of safety de­posit boxes con­tain­ing valu­ables worth mil­lions of rand be­ing stolen.

The bank said it would re­im­burse cus­tomers for rea­son­able costs in­curred for re­place­ment of mar­riage cer­tifi­cates, iden­tity doc­u­ments, birth cer­tifi­cates and pass­ports.

In a state­ment, FNB chief ex­ec­u­tive Jac­ques Cel­liers said the bank deeply re­gret­ted the im­pact of these crim­i­nal in­ci­dents.

He said FNB would con­tinue to as­sist by re­im­burs­ing im­pacted cus­tomers for in­sur­ance ex­cess pay­ments where cus­tomers sub­mit­ted suc­cess­ful claims to their in­sur­ance com­pa­nies.

“In ad­di­tion, FNB will, de­spite not be­ing legally obliged to do so, take a fur­ther step to help im­pacted cus­tomers by ini­ti­at­ing set­tle­ment dis­cus­sions with the unin­sured Rand­burg, Park­town and Sun­ny­park cus­tomers who had their safety de­posit boxes tam­pered with,” Cel­liers said.

“In spite of the on­go­ing in­de­pen­dent and crim­i­nal in­ves­ti­ga­tions, we hope that this proac­tive ges­ture will go some way to lim­it­ing the neg­a­tive im­pact on our cus­tomers.”

Cel­liers said a ded­i­cated team would en­gage all af­fected cus­tomers, and the out­come of the set­tle­ment dis­cus­sions would de­pend on in­di­vid­ual cus­tomers pro­vid­ing ev­i­dence re­gard­ing the con­tents of their safety de­posit boxes.

“Due to the unique cir­cum­stances of in­di­vid­ual claims, FNB is un­able to con­firm a time­line for the com­ple­tion of the set­tle­ment dis­cus­sions, but is com­mit­ted to ex­pe­dit­ing the process,” he added.

He said the bank could not di­vulge any de­tails per­tain­ing to the set­tle­ment ne­go­ti­a­tions due to con­fi­den­tial­ity. – ANA

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