Do­mes­tic worker can fi­nally visit her fam­ily back home

The Star Early Edition - - NEWS - Kim Coet­zee

I AM HOP­ING you can help us with re­gards to Home Af­fairs, VFS Global and my do­mes­tic worker, Beatrice’s work visa.

Beatrice ap­plied for her work visa last year, which we had to go through a com­pany called VFS Global and she had to pay R870. Af­ter a pe­riod of about 12 weeks she was sent an SMS to col­lect the visa.

On col­lec­tion she was asked to check the spell­ing of her name etc, which she did and it was spelt in­cor­rectly. She was then told to reap­ply for an amount of R150 – and that the visa would be ready in eight-12 weeks. That was in Fe­bru­ary last year.

Af­ter the pe­riod of 12 weeks we con­tin­u­ously checked the VFS Global web­site to see if it was ready and were in­formed that it was with Home Af­fairs.

This con­tin­ued un­til Septem­ber when I got the hell in and wrote on Twit­ter to Home Af­fairs and asked what on earth was go­ing on. I was given an e-mail ad­dress. They in­formed me that the visa had been dis­patched to VFS Global on July 26.

Beatrice im­me­di­ately hopped in a taxi to go to Bruma from Rand­burg to col­lect her visa. No SMS was ever sent to her but we thought we would try our luck as it was al­ready Septem­ber.

On ar­rival the lady be­hind the counter re­fused to read the e-mails and sim­ply told Beatrice that her visa was still with Home Af­fairs and called the next per­son in the queue.

Even­tu­ally Beatrice asked to speak to a man­ager who read the e-mails and told her that they do not have it – sim­ply stated – im­ply­ing that it must have been “sent back” to Home Af­fairs.

When Beatrice re­turned, we phoned VFS Pre­to­ria and the Home Af­fairs lady, and were told to please e-mail the query to them and they would get onto it.

We have since heard noth­ing and our e-mails are ig­nored, and dur­ing our phone calls we are con­tin­u­ously be­ing told that the visa is with Home Af­fairs from VFS and Home Af­fairs says it is with VFS.

We don’t know where to turn any­more as this is com­ing to a year now that Beatrice would be wait­ing for this visa and no one seems to care.

Beatrice is from Zim­babwe and has gone about her visa ap­pli­ca­tion in the cor­rect ways and still she is be­ing treated like this.

I am ab­so­lutely des­per­ate now for Beatrice as she can­not travel to Zim­babwe with­out this visa or else she will be de­ported and not al­lowed back into the coun­try. She has not seen her fam­ily, es­pe­cially her mom who hasn’t been well, for nearly two-and-a-half years.

Beatrice has gone about her visa in all the right ways

Ge­orgie: Af­ter some to-ing and fro-ing, the is­sue was re­solved. Beatrice is able to visit her fam­ily. Na­dia Wicks from VFS Global con­tacted her to say the visa was ready for col­lec­tion. Thanks also to Elz­abe Fisher and Mala Aru­lap­pen at the DHA for their kind as­sis­tance.

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