Why was the bill al­lowed to go so high?

The Star Early Edition - - NEWS - His Telkom ac­count. “Un­for­tu­nately, in this case, while our spend limit func­tion­al­ity was able to track the data used from the download of the con­tent, it did not ac­ti­vate the spend limit func­tion­al­ity due to the above men­tioned tech­ni­cal glitch. There­for

I HAVE a 24-month con­tract with Telkom that usu­ally costs about R850 per month. In Au­gust last year, I re­ceived an SMS to please call a Mrs Bow­ers as the ac­count has reached its limit of R10 000, only to find that my grand­son was buy­ing data on my ac­count for which I did not give per­mis­sion. My ac­count is R18 000 from Au­gust.

I have been try­ing to get an­swers but no one can tell me who al­lows so much data in a mat­ter of 10 days. Ev­ery time you call Telkom, you get a num­ber with no ac­tion. I am still pay­ing my R850 per month and my line is cut. I handed this mat­ter to my lawyer and still no an­swer. Icasa called and a lady by the name of Sakhumzi spoke to me in De­cem­ber. I ex­plained but still no an­swer. To­day, they told me be­cause I’m a good cus­tomer they al­lowed the bill to run up. Who takes re­spon­si­bil­ity that my grand­child took the SIM? I want to know why was the bill al­lowed to go so high when I did not give per­mis­sion to Telkom? Please help. Mr E Lo­gan

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