Police call centre workers halt traffic
TRAFFIC in central Pretoria was brought to a standstill yesterday as 10111 emergency call centre workers demanded better salaries and improved working conditions. They threatened to shut down the police’s emergency call centre if their demands were not met.
“The 10111 employees would like to present this memorandum of demands to the Honourable Minister of Police Fikile Mbalula, expressing our deepest frustration at the slow pace and the deliberate delaying tactics to implement the processes that will improve the terms and conditions of our employment,” Bethuel Nkuna, a representative of the 10111 employees, said.
The working conditions of the emergency call centre were poor, compared to other government service call centres, he said.
“As a result, a joint task team was established in February 2013 and it completed its work in April 2016. This task team eventually recommended that the employer commission a job evaluation exercise… to help determine the appropriate pay packages for 10111 employees,” Nkuna said.
“The 10111 workers are demotivated because they are underpaid. This should be treated with extreme urgency.”
Mbalula was given 14 days to respond to the memorandum which was received by senior officials from his office.
The South African Federation of Trade Unions, led by generalsecretary Zwelinzima Vavi joined the protest.
Vavi said Mbalula must ensure workers’ demands were met. “A deal is a deal. An agreement signed by former police commissioner Riah Phiyega was signed on behalf of the police,” he said. – ANA
DEMANDS: Police emergency call centre operators marched to the SAPS headquarters in Pretoria yesterday to hand over a memorandum of grievances.