Vo­da­com puts cus­tomer first

The Star Early Edition - - NEWS -

AF­TER Ma­jola Sibanda’s let­ter last Mon­day about his Vo­da­com con­tract line be­ing “hi­jacked” due to a fraud­u­lent SIM swop, a Vo­da­com spokesper­son came back to me.

“This has taken a bit longer to in­ves­ti­gate and to try and reach a pos­i­tive res­o­lu­tion. So, apolo­gies that you are only now get­ting a fi­nal re­sponse on this. We pride our­selves on pro­vid­ing cus­tomers with a good ex­pe­ri­ence and ser­vice.

“To the ex­tent that Mr Sibanda was and re­mains un­happy with the ser­vice re­ceived, we’d like to ex­press our sin­cere apolo­gies… Vo­da­com re­mains com­mit­ted to work­ing with Mr Sibanda to en­sure that any out­stand­ing con­cerns are ad­dressed.”

Credit notes have been passed for all us­age and sub­scrip­tions billed from Au­gust 2016 to March 2017, Sibanda fi­nally has full us­age of his line, his pack­age has been mi­grated back to the orig­i­nal and credit bu­reaus have been no­ti­fied.

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