Vodacom puts customer first

AFTER Majola Sibanda’s letter last Monday about his Vodacom contract line being “hijacked” due to a fraudulent SIM swop, a Vodacom spokesperson came back to me.

“This has taken a bit longer to investigate and to try and reach a positive resolution. So, apologies that you are only now getting a final response on this. We pride ourselves on providing customers with a good experience and service.

“To the extent that Mr Sibanda was and remains unhappy with the service received, we’d like to express our sincere apologies… Vodacom remains committed to working with Mr Sibanda to ensure that any outstanding concerns are addressed.”

Credit notes have been passed for all usage and subscriptions billed from August 2016 to March 2017, Sibanda finally has full usage of his line, his package has been migrated back to the original and credit bureaus have been notified.