Club mem­ber who feels ripped off seeks a way out of con­tract

The Star Early Edition - - NEWS - Si­mon Mahla

I HAVE been strug­gling to get out of a con­tract with Va­ca­tion Recre­ation Ser­vices and Multi-Desti­na­tion Club for a year now, as they are re­fus­ing to can­cel the agree­ment and have handed me over to a le­gal team that is threat­en­ing me with sum­mons.

The truth is that, in the first year, I did not have enough points for any hol­i­day, despite pay­ing about R800 per month (R9 600). By year two, I man­aged to fi­nally book a hol­i­day but not in my pre­ferred lo­ca­tion and the hol­i­day was in Au­gust, when I would have pre­ferred it to have been in De­cem­ber. By then, I had paid in ex­cess of R16 000 and yet the same self-cater­ing lodges would have cost no more that R6 000 for a week’s hol­i­day if I booked di­rectly.

I then de­cided to can­cel the con­tract and they re­fused. I have taken the case to the Na­tional Con­sumer Com­mis­sion, but it has not re­sponded in more than 12 months, despite as­sur­ing me they would in­ves­ti­gate fur­ther.

I would ap­pre­ci­ate point­ers to a good lawyer or a way out as I am pre­pared to go all the way to the Con­sti­tu­tional Court to stop this un­eth­i­cal prac­tice – sell­ing ser­vices that are not read­ily avail­able, charg­ing ex­or­bi­tant fees, forc­ing con­tracts on cus­tomers who want out and mis­lead­ing con­sumers that they have won a prize, only to spring on them a time­share sale.

Ge­orgie: The Na­tional Con­sumer Com­mis­sion starts its pub­lic con­sul­ta­tions on time­share next month. Watch this space.

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