Book­ing flight in mar­ried, not maiden, name was prob­lem­atic

The Star Early Edition - - NEWS - Bradley J Rains

I BOOKED flights for my wife and my­self to visit her fam­ily in Bloem­fontein. I booked the flight on Bud­, to fly with SAA.

I in­ad­ver­tently booked the flight on my sur­name and not on my wife’s maiden name (we re­cently got mar­ried, on De­cem­ber 10, 2016) and she hadn’t changed her ID yet.

I re­alised my mis­take in min­utes and wrote to Bud­, no­ti­fy­ing them of my predica­ment. They con­tacted SAA, who re­sponded, via Bud­, telling me to can­cel the flight, along with the money spent. I can’t see why SAA can’t sim­ply change her sur­name on their sys­tem. It would take some­one at SAA only a minute to do so. SAA spokesper­son Tlali Tlali, who is as­sist­ing the reader, said: “The po­si­tion is that the bride must use the name in the book­ing as per the pass­port/ID book she will be trav­el­ling with. That is in­dus­try prac­tice and is for the con­ve­nience of pas­sen­gers and the air­lines. If the ID/pass­port is in the maiden name, her book­ing must be made in the maiden name.

“Please pro­vide us with the ac­tual book­ing in­for­ma­tion, so that we can in­ves­ti­gate this and ad­vise what the con­di­tions of the ticket pur­chased al­low for. Nor­mally, we would re­quest a new ticket be pur­chased and the in­cor­rect one would be re­funded, sub­ject to penal­ties.

“This may be an SA Ex­press flight, as we do not fly to Bloem­fontein, but we’ll check on the sys­tem and ad­vise.”

Newspapers in English

Newspapers from South Africa

© PressReader. All rights reserved.