Abysmal cus­tomer ser­vice

The Star Early Edition - - NEWS -

YOUR re­port on Si­mon Mahla and Va­ca­tion Re­cre­ation Ser­vices and Multi Des­ti­na­tion Club refers.

We had sim­i­lar ex­pe­ri­ence of ac­com­mo­da­tion not al­ways avail­able where and when we needed it, and re­fusal to can­cel the con­tract with The Hol­i­day Club.

At first, we tried to sell our points back and was re­ferred to their mar­keter, paid an amount but with­out suc­cess.

To can­cel the con­tract, we then re­quested a copy of our pur­chas­ing agree­ment from HC.

In­stead of a con­tract, we re­ceived a tele­phone call and were promised that the con­tract would be can­celled.

The caller re­fused to give his name and we got noth­ing in writ­ing, but it seems to be the end of a (costly) and pro­tracted story and the vi­o­la­tion of many sec­tions of the Con­sumer Pro­tec­tion Act.

Ac­cord­ing to post­ings on the in­ter­net, there are sev­eral group ac­tions un­der way to ob­tain a Con­sumer Com­mis­sion’s rul­ing re­gard­ing time­share prac­tices, due to the aware­ness cre­ated by your col­umn, mo­bil­is­ing time­share own­ers.

The pend­ing hear­ings of the Na­tional Con­sumer Com­mis­sion and the se­vere penal­ties they can im­pose, should in­flu­ence club ad­min­is­tra­tors to pru­dently re­solve is­sues be­fore­hand.

Keep up the good cause. Hein van der Walt

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