My con­sumer rights vi­o­lated

The Star Early Edition - - GO ASK GEORGIE! -

I WAS re­trenched from work in Septem­ber 2015, while I had an ac­count with Edgars, for which had in­sur­ance. I con­tin­ued pay­ing it from my UIF, with­out alert­ing Edgars be­cause I was promised by my pre­vi­ous em­ployer that within a year when an op­por­tu­nity arises I will be con­sid­ered for a po­si­tion.

A year passed and noth­ing hap­pened. Then I ran out of UIF money so I de­cided to in­form Edgars, which in turn told me to bring re­trench­ment doc­u­ments and UI19 – which I did, twice, as they kept los­ing them or some­thing.

While I was go­ing up and down with Edgars for sev­eral months with­out my ac­count be­ing set­tled, I de­cided to write to their ac­counts e-mail ad­dress and they re­sponded by say­ing I must take doc­u­ments again to the shop with the ad­di­tion of an af­fi­davit, which I was never told be­fore by Edgars Ju­bilee Mall, which made me an­gry.

Now, Edgars In­sur­ance is re­fus­ing to set­tle my ac­count claim­ing my doc­u­ments are late but I was pay­ing my ac­count ev­ery month un­til I ran out of money and I in­formed them about my sit­u­a­tion. Edgars has handed me over to their lawyers, so I feel my rights as a con­sumer are be­ing vi­o­lated. Please help, Ge­orgina. K Sibany­oni

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