MultiChoice’s mistake fixed

I NEED your help desperately. We needed to switch debit orders to pay for DStv from one account to another. Both parties visited the DStv offices in Umhlanga on April 22, 2017.

An agent told us what we required – two days later, my husband took along the documentation that was requested. However, as the agent who had originally helped us was not available, we were assured they would communicate with us.

Today is July 15, and we’ve had no response. Nothing has been done to change the debit orders either. We have called on numerous occasions, but to no avail.

We were promised updates by the supervisor and the centre manager. The service from DStv has been extremely disappointing, to say the least.

We pray that you will be able to assist.

Thank you for an awesome column. Latha Singh