Mul­tiChoice’s mis­take fixed

The Star Early Edition - - GO ASK GEORGIE! -

I NEED your help des­per­ately. We needed to switch debit or­ders to pay for DStv from one ac­count to an­other. Both par­ties vis­ited the DStv of­fices in Umh­langa on April 22, 2017.

An agent told us what we re­quired – two days later, my hus­band took along the doc­u­men­ta­tion that was re­quested. How­ever, as the agent who had orig­i­nally helped us was not avail­able, we were as­sured they would com­mu­ni­cate with us.

To­day is July 15, and we’ve had no re­sponse. Noth­ing has been done to change the debit or­ders ei­ther. We have called on nu­mer­ous oc­ca­sions, but to no avail.

We were promised up­dates by the su­per­vi­sor and the cen­tre man­ager. The ser­vice from DStv has been ex­tremely dis­ap­point­ing, to say the least.

We pray that you will be able to as­sist.

Thank you for an awe­some col­umn. Latha Singh

Newspapers in English

Newspapers from South Africa

© PressReader. All rights reserved.