FNB’s ‘sick­en­ing at­ti­tude’

The Star Early Edition - - GO ASK GEORGIE! - Karl Up­shon

IN DE­CEM­BER last year, my wife and I used the Slow Lounge at Cape Town In­ter­na­tional Air­port on route to Joburg. I showed my FNB Pre­mier card when I en­tered the lounge and there was no prob­lem.

We had cof­fee, sat for 10 min­utes and then left. I was charged R500 for the two of us, which is a to­tal rip-off. I have con­tacted FNB, which told me that in ad­di­tion to my Pre­mier card, I also need to have a cheque ac­count, which I was not ad­vised on en­try to the lounge. FNB replied to me, say­ing they sent a gen­eral let­ter ear­lier last year, stat­ing their re­quire­ments.

I am dis­gusted to be charged R500 for two cups of cof­fee and it seems I will not get a re­fund af­ter try­ing so hard. Please let this be a warn­ing to oth­ers about FNB and their sick­en­ing at­ti­tude of take it or leave it. Ge­orgie: FNB did not re­spond by my dead­line.

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