FNB’s ‘sickening attitude’

IN DECEMBER last year, my wife and I used the Slow Lounge at Cape Town International Airport on route to Joburg. I showed my FNB Premier card when I entered the lounge and there was no problem.

We had coffee, sat for 10 minutes and then left. I was charged R500 for the two of us, which is a total rip-off. I have contacted FNB, which told me that in addition to my Premier card, I also need to have a cheque account, which I was not advised on entry to the lounge. FNB replied to me, saying they sent a general letter earlier last year, stating their requirements.

I am disgusted to be charged R500 for two cups of coffee and it seems I will not get a refund after trying so hard. Please let this be a warning to others about FNB and their sickening attitude of take it or leave it. Georgie: FNB did not respond by my deadline.