Fi­nally, a happy end­ing for pen­sioner

The Star Early Edition - - METRO WATCH -

COUN­CIL­LOR BONGANI NK­WANYANA WRITES:

A 92-year-old woman, Suzanne van der Walt, from Fairview/ Jeppestown, who had been with­out elec­tric­ity and wa­ter for eight months cried tears of joy re­cently.

Her ba­sic needs were fi­nally met ear­lier this month with my sup­port as her pro­por­tional rep­re­sen­ta­tion ward coun­cil­lor.

I re­ceived an e-mail on Thurs­day, July 27, which de­tailed the hor­ren­dous liv­ing con­di­tions of the el­derly woman.

She had been liv­ing with­out wa­ter or elec­tric­ity for eight months.

She had been billed in­cor­rectly and her grand­daugh­ter had done every­thing pos­si­ble to try to help her grand­mother, but with­out suc­cess.

I then went to visit the fam­ily to see how best I could as­sist them. I im­me­di­ately com­mu­ni­cated her case to the rel­e­vant of­fi­cials.

The issue was then es­ca­lated to the of­fice of the mem­ber of the may­oral com­mit­tee for fi­nance and the mat­ter was re­solved in a day, with the as­sis­tance of Refilwe Mathe­bula.

The mayor of Joburg has com­mit­ted him­self to end­ing the billing dif­fi­cul­ties.

He has pledged to com­mu­ni­cate reg­u­larly with res­i­dents on progress made on the issue, and has apol­o­gised for the man­ner in which many res­i­dents have suf­fered.

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