Long wait for tech­ni­cal check-up

The Star Early Edition - - NEWS -

ON MARCH 27 I pur­chased a JVC 55” curved TV from Game in Gate­way. About two days later, it started giv­ing prob­lems: a mes­sage say­ing “Ltv launcher has stopped” would ap­pear on the screen and the TV switched off. This con­tin­ued for some time oc­cur­ring ran­domly. I never got to en­joy watch­ing TV as this prob­lem kept on re­cur­ring. I took many screen shots of it.

On Au­gust 4 I took it back to Game, met the man­ager of the TV de­part­ment and ex­plained to him what was go­ing on. I even showed him the screen shot which I had in my pos­ses­sion. He in­formed me he would keep the TV in store for a day and check to see if the prob­lem re­curred, which I agreed to.

Then he told me to hand in the TV at cus­tomer care, who said it would have to be booked in, which would take about two weeks un­til a JVC tech­ni­cian looked at the prob­lem. I said I was not pre­pared to wait so long and I need the TV to be re­placed. He said he couldn’t re­place it un­til it was checked by a tech­ni­cian. The man­ager agreed with him. I tried to ex­plain to him that I was within my rights as a con­sumer to ask for a re­place­ment TV, but he was hav­ing none of it. I asked him to give it to me in writ­ing, which he did. I would re­ally ap­pre­ci­ate it if you would in­ter­vene in this mat­ter and if I’m in the wrong I would ac­cept it, but I think I have been treated un­fairly by the store. Nepaul Chan­der

Mes­sage said ‘Ltv launcher has stopped’

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