Long wait for technical check-up

ON MARCH 27 I purchased a JVC 55” curved TV from Game in Gateway. About two days later, it started giving problems: a message saying “Ltv launcher has stopped” would appear on the screen and the TV switched off. This continued for some time occurring randomly. I never got to enjoy watching TV as this problem kept on recurring. I took many screen shots of it.

On August 4 I took it back to Game, met the manager of the TV department and explained to him what was going on. I even showed him the screen shot which I had in my possession. He informed me he would keep the TV in store for a day and check to see if the problem recurred, which I agreed to.

Then he told me to hand in the TV at customer care, who said it would have to be booked in, which would take about two weeks until a JVC technician looked at the problem. I said I was not prepared to wait so long and I need the TV to be replaced. He said he couldn’t replace it until it was checked by a technician. The manager agreed with him. I tried to explain to him that I was within my rights as a consumer to ask for a replacement TV, but he was having none of it. I asked him to give it to me in writing, which he did. I would really appreciate it if you would intervene in this matter and if I’m in the wrong I would accept it, but I think I have been treated unfairly by the store. Nepaul Chander

Message said ‘Ltv launcher has stopped’