The torture I endure trying to cancel Telkom service

I AM sure you have had s-o-oo-o-o many of these e-mails.

I have filled in a form to cancel my service. I have e-mailed any Telkom e-mail address I can find (from all the complaints online), most of which do not even work, they just return immediately, but I got about two or three to actually send and received no reply of course.

I have only been struggling for about seven to 10 days now, but I want it cancelled. I have already moved on and the line is just sitting there for anyone to use as they please because I cannot get it cancelled.

I went into the Century City Telkom shop, a very pleasant assistant told me they no longer use the form and I must cancel online using the Telkom app. Well, I laughed, and laughed, and laughed.

Anyway, I stand with her, give her my phone and let her do it. We try to register me on the app – it says I am already registered. We try to login – it will not accept a password, so we change the password.

We get a one-time-pin to enter but would you believe it, before one can enter anything, it logs us out again.

Anyway, after an hour we eventually get on to the site but no, it says my account does not exist. I have no accounts.

So we try to link by account using the correct account number and phone number and low and behold, it is not a valid account (yet I am happily billed for it every month). Long story short: my battery ran out before we got anywhere.

So I go to the IT specialist at work: exactly the same issue, no matter what route you take, there is always something that is invalid. No explanation of what it thinks is wrong, just invalid, and you cannot get any further.

Sorry, says the IT expert, you are going to have to call their fault and services line. Yes, after an hour of listening to “you can buy our Free Me product, you will not have to pay for WhatsApp calls” – are they kidding me?

Now imagine how many times I heard about “Free Me” in an hour.

Yes, I put the phone down, even though I am that desperate to cancel my phone, I could not take more than 60 minutes of that torture.

I saw in the letter titled “Two harrowing years to cancel Telkom service” that you managed to get that one cancelled.

Please work your magic for me: I do not know what else to try except to set up camp in the Century City shop for a month or two.