New fibre contract brings no better service from Telkom

ON SIGNING a contract for a fibre network connection and after numerous visits to Telkom’s store together with promises to call us back, to follow up with Vumatel, etc, etc, it is over month later and we still have no fibre connection. We cancelled the last contract with Telkom following a stream of excuses and no service with transferring of the line from Port Shepstone. Shan assisted us with the cancellation after an entire year of wasting our time, money and efforts to no end.

We virtually paid an entire year of the uncapped contract at R799 per month with no service. We were then convinced that on signing up again, we will be afforded better service given that it was a new contract, however, this is not the case.

We were promised a call from the store manager on Monday (February 4) morning. Slindile advised us that the order was “sitting” in Sayuran’s basket and nobody else could assist on a follow-up until the store manager gets back on Monday. To date, we have had no follow up call/feedback. So, is it safe to assume that if the agent passes on, we could possible never be assisted?

With Telkom already being in the spotlight, surely its staff can take initiative to resolve the little issues? Unfortunately it would seem that, from the top down to the bottom and eventually the client, is sub-standard service and a questionable attitude with no improvement or even a measure of client value.