Tax Ombud wants fair deal for all

resolve your complaint. 2. Submit your complaint either in writing, telephonic or via e-filing to the SARS Complaints Management Office. Call 0860 12 12 16 for details or visit www.sars.gov.za/Contact/ How-Do-I/Pages/Lodge%20a%20 complaint.aspx. If your matter still hasn’t been resolved, you can approach the OTO. 3. For an OTO complaint form, visit the Office of the Tax Ombud, or you can call them, fax or email to ask for a copy. It’s also available at taxombud.gov.za 4. Take your time to read through the form and gather all the necessary information before completing it. Document the factual situation of your complaint in chronological order. Attach all the relevant supporting documents. Ensure the form is completed in full. Write down the reference numbers from SARS or, if escalated to a SARS branch, indicate the name of the branch, date and person you dealt with. 5. All complaint forms must be signed and dated. If the form does not allow you to relate your complaint fully, use extra paper which must be attached to your

PICTURE JEFFREY ABRAHAMS LAST MINUTE: There is still a steady stream of people at the Sars offices in Long Street, Cape Town, even though the deadline for manual submissions has already passed.