FNB’s ‘sickening attitude’

complaint form. The OTO will not accept unsigned forms. If there is not enough evidence to support your complaint, the matter may be closed. However, the OTO will give you an opportunity to substantiate your complaint or provide the necessary evidence. 6. If you feel you have compelling circumstances, there’s a section where you need to explain your reasons for not following SARS’ complaints process. IN DECEMBER last year, my wife and I used the Slow Lounge at Cape Town International Airport on route to Joburg. I showed my FNB Premier card when I entered the lounge and there was no problem.

We had coffee, sat for 10 minutes and then left. I was charged R500 for the two of us, which is a total rip-off. I have contacted FNB, which told me that in addition to my Premier card, I also need to have a cheque account, which I was not advised on entry to the lounge. FNB replied to me, saying they sent a general letter earlier last year, stating their requirements.

I am disgusted to be charged R500 for two cups of coffee and it seems I will not get a refund after trying so hard. Please let this be a warning to others about FNB and their sickening attitude of take it or leave it. Karl Upshon Georgie: FNB did not respond by my deadline.