Forced to watch my PC’s emails disappear down a hole at Matrix

READING the story of Annie Hodes, I had to add my tuppence worth. I took my computer to Matrix Fourways Crossing and, despite an assurance that they would copy all my emails and I would lose nothing, I lost years of communication, quotations, etc. My documents were not affected, thankfully.

The staff were, quite frankly, incompetent. One “technician” worked on my computer one day and was off the next, so another took over. They duplicated tasks with scant understanding of what they were doing.

I had to get a friend – who’s not an IT expert – to talk them through the process.

Ultimately, they sent the computer to a data capturer to try and recover the missing info, but he was unsuccessful.

Subsequently, I have found an IT wonder – he fixed my corrupted email system, which Matrix had installed, and found the documents that neither Matrix staff nor their “expert” data recoverer could.

I will never use Dial-a-Nerd – with whom I’ve also had bad experiences – or Matrix again as the perception that only the younger generation knows about computers is completely false.

They seemingly know little but take stabs at this and that in the hope that they will eventually stumble upon a solution. Thanks for the opportunity to get that off my chest.