Sur­pass­ing ceil­ings to suc­cess

Weekend Argus (Saturday Edition) - - FRONT PAGE - CEILWALL SPOKESPER­SON

CEILWALL’S 20-year suc­cess is due to its long­stand­ing re­la­tion­ships with clients, staff and sup­pli­ers for which the com­pany is grate­ful, ac­cord­ing to managing di­rec­tor, Tim Nor­ris.

With­out de­pend­able em­ploy­ees, sat­is­fied cus­tomers and trust­wor­thy sup­pli­ers Ceilwall would not be cel­e­brat­ing 20th An­niver­sary of being in busi­ness.

“The fact that we have long­stand­ing re­la­tion­ships with most of our clients, staff and sup­pli­ers is the ba­sis of our sus­tain­abil­ity as a com­pany,”

“Re­la­tion­ships are not only im­por­tant to us, but are the foun­da­tion on which Ceilwall stands. Our re­la­tion­ships are built on the qual­ity of our service to cus­tomers, loy­alty to em­ploy­ees and in­tegrity as in­stall­ers of our sup­pli­ers’ prod­ucts.

“We see all these re­la­tion­ships as in­te­gral to the suc­cess of Ceilwall, which is a spe­cial­ist ceil­ing and par­ti­tion­ing com­pany.”

Ceilwall is an in­no­va­tive, service ori­en­tated com­pany that op­er­ates from an of­fice in Air­port City, Cape Town with a labour force that has grown from around 20 in 1997 to 300 to­day.

“We pro­vide a high level of service to con­trac­tors and clients. Ded­i­ca­tion to get­ting the job done prop­erly and on time is an es­sen­tial el­e­ment in the way we op­er­ate our busi­ness.

“We fo­cus on do­ing the fun­da­men­tals well – pro­vid­ing qual­ity work­man­ship, ex­cel­lent service at a com­pet­i­tive price – those are the fun­da­men­tals of our busi­ness.

“We are able to ex­e­cute both large con­tracts for hos­pi­tals, of­fice blocks, ho­tels, shop­ping cen­tres, schools, sports sta­di­ums, uni­ver­si­ties and hous­ing de­vel­op­ments, and small jobs in pri­vate homes with the same ded­i­ca­tion to com­plet­ing the work in a pro­fes­sional and timeous man­ner.”

Nor­ris says se­nior management are hands-on and spend much of the work­ing day visit­ing sites mak­ing sure that the stan­dards of work­man­ship is main­tained, any prob­lems are re­solved, and that dead­lines are met, which is an im­por­tant as­pect of the busi­ness.

“We have a com­pany struc­ture that en­sures there is key management in­volved in ev­ery sin­gle job we do, so that there is al­ways some­body on hand for the client to li­aise with.

“We strive to make sure that our con­tracts are in line with our clients’ pro­gram­ming and that we meet our de­liv­ery dates. Work­ing within the turn­around times of con- tracts is one of Ceilwall’s strengths.

“Our clients are able to de­pend on us, which is one of the main rea­sons that we re­ceive work reg­u­larly from our client base.

“We like to think that the size of the job is not as im­por­tant as the need for Ceilwall to main­tain its re­la­tion­ships with clients.

“There is no job too small or too big for us to han­dle in a pro­fes­sional man­ner,” he adds.

Nor­ris ex­plains that tim­ing and meet­ing dead­lines is cru­cial, be­cause Ceilwall works hand in hand with many other trades on a con­tract, from elec­tri­cal to plumb­ing and shop-fit­ting, many of whom can only start their work af­ter Ceilwall has com­pleted its part of the con­tract.

A mea­sure of Ceilwall’s re­li­a­bil­ity is the fact the com­pany has com­pleted more than 5 500 con­tracts over the last 20 years. These vary in size from a few-hour in­stal­la­tion of a small geyser to a multi-mil­lion rand con­tract for the re­fur­bish­ment of a hospi­tal that takes a few years.

With the ad­vance in ma­te­ri­als and prop­er­ties for dry walls and ceil­ings with re­gard to acous­tics and fire-rated sys­tems spec­i­fi­ca­tions have changed, as has the need to keep up to date with pro­ce­dures for in­stal­la­tion.

Ceilwall places an em­pha­sis on mak­ing sure staff and sub-con­trac­tors are up-to-date with the lat­est tech­niques in ac­cor­dance with the re­quire­ments of a par­tic­u­lar job and the man­u­fac­tur­ers’ spec­i­fi­ca­tions.

“It is a con­stant process of train­ing per­son­nel, es­pe­cially site per­son­nel, and try­ing to draw young trades­men into the busi­ness to en­sure we have the con­ti­nu­ity of skills and qual­i­fied labour in the or­gan­i­sa­tion to pro­duce the qual­ity re­quired.

“As a pre­ferred in­staller it is vi­tal that our sup­plier trusts Ceilwall to in­stall their prod­uct ac­cord­ing to spec­i­fi­ca­tion.

“Like­wise, Ceilwall en­sures that in­ter­nal dis­ci­plines and sys­tems are in place and up-to-date to meet the re­quire­ments of any of our clients on any size or type of con­tract.

“We are pre­pared to go the ex­tra mile to meet the end ob­jec­tive of any par­tic­u­lar project.” Ceilwall of­fers the fol­low­ing ser­vices:■ Sus­pended ceil­ings – all com­mer­cial ap­pli­ca­tions; ■ Par­ti­tions – dry­wall and de­mount­able; ■ Skimmed ceil­ings – sus­pended and bran­dered; ■ Sound proof­ing and acous­tic ap­pli­ca­tions; ■ Wall pa­per­ing to par­ti­tions and walls; ■ Dec­o­ra­tive mould­ing, for vaults, domes and col­umns; ■ Plas­ter­ing and wall skim­ming – ce­ment mould­ing; and ■ Paint­ing.

“Although the bulk of Ceilwall’s work is in the Western Cape, the com­pany ven­tures as far afield as North­ern Cape, Gaut­eng, Namibia and Mozam­bique with the in­ten­sion of expanding op­er­a­tions fur­ther into Africa.

While Ceilwall ex­pe­ri­enced a record year in 2016, Nor­ris says this year con­di­tions are more chal­leng­ing with vol­umes down. How­ever, there are some large con­tracts in the pipe­line be­tween 2018 and 2020.

The leg­is­la­tion and reg­u­la­tory re­quire­ments have also tight­ened over the last few years with Build­ing In­dus­trial Bar­gain­ing Coun­cil com­pli­ancy, med­i­cals and safety pro­to­cols crit­i­cal on each site.

“We are also pay­ing more at­ten­tion to en­vi­ron­men­tal is­sues such as re­cy­cling waste ma­te­rial and en­sur­ing that waste ma­te­ri­als are sep­a­rated at source be­fore go­ing to the land­fill,” says Nor­ris.

While Ceilwall is ex­tremely pos­i­tive for the fu­ture, Nor­ris con­tends that in a highly com­pet­i­tive market it is es­sen­tial that qual­ity, service and pric­ing is main­tained go­ing for­ward.

Sedick Abels, Adiel Meavers, Dun­can Robert­son, Tim Nor­ris, Richard Laing, Jano Bas­son, Hugo Barnard and Lo­ramer Darvel. Front: Pri­cilia Parela, Neva Seckel, Claudette Louw, Mary Cupido, Na­z­ley Ismail, Zain Ja­cobs and Zo­lile Ma­dini

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