City re­sponds to com­plaint

Zululand Observer - Weekender - - ZO NEWS - Muzi Zin­c­ume

THE City of uMh­lathuze has re­acted swiftly to re­pair a burst wa­ter pipe, which was re­ported at Udon­dolo Re­serve near Mat­shana, un­der Ward 24.The pipe burst two weeks ago, when city em­ploy­ees were dig­ging a trench while in­stalling wa­ter in­fra­struc­ture in the area.

This con­fir­ma­tion was made by City Com­mu­ni­ca­tions Man­ager, Mdu Ncalane, who ap­pealed to com­mu­ni­ties to en­sure they ob­tain a ref­er­ence num­ber when re­port­ing a burst wa­ter pipe.

‘While we ap­pre­ci­ate the ef­fort of the res­i­dents such as Tholu­muzi Sikhakhane, we could not trace his com­plaint, since there was no ref­er­ence num­ber pro­vided.

‘We urge ev­ery­body to use the cor­rect chan­nel when re­port­ing burst wa­ter pipes and to pro­vide ref­er­ence num­bers, to en­sure that the com­plaint is reg­is­tered and plumbers are sent to ad­dress it.

‘We al­ways have plumbers on standby to en­sure we ad­dress wa­ter chal­lenges quickly. We en­cour­age res­i­dents to save wa­ter and use it spar­ingly,’ he said.

Ncalane said the pipe was fixed on Thurs­day after the ZO ar­ti­cle ap­peared and wa­ter sup­ply to the com­mu­nity was not in­ter­rupted.

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