HNB adjudged ‘Best Retail Bank in Sri Lanka’ for 10th time
Hatton National Bank PLC (HNB) was awarded as the ‘Best Retail Bank in Sri Lanka’ at the Asian Banker’s International Excellence in Retail Financial Services 2018 awards ceremony, held in conjunction with the ‘Asian Banker Digital Finance Convention’ at the Westin Kuala Lumpur, Malaysia on March 22nd.
The achievement marked the tenth time that HNB has been bestowed with the award which is widely held as the most coveted benchmark of retail banking excellence.
The award was presented to HNB in recognition of its outstanding achievements across three key areas, namely: The bank’s ability to maintain profitability, relentless pursuit of operational excellence through continuous improvement in processes; and its groundbreaking digital banking innovations and partnerships.
HNB Managing Director/ceo Jonathan Alles stated that: “During the last year, we have been able to make strong and bold steps forward in advancement of our strategic vision 2020. Having churned out numerous market innovations, our bank is rapidly redefining the possibilities of truly digital-led value creation for customers. Our 10th award for Best Retail Bank in Sri Lanka by the Asian Banker stands as resounding vindication of our continuing efforts to introduce a new paradigm in technology-led banking moving forward.”zhnb’s most recent victory at the Asian Banker awards followed a stringent three-month evaluation process by an imminent panel of respected global bankers, consultants and academics who carefully analysed every aspect of the business from customer experience to value of retail franchise, consistency of financial performance, digital innovation, and risk management.
The award was received by HNB Retail Banking DGM Sanjay Wijemanne and his retail banking team on behalf of the bank at a gala ceremony attended by over 200 senior executives from award winning retail financial service institutions from 25 countries across the Asia Pacific, the Middle East and Africa.