Abans Service offers 24/7 aftersales services and assistance to customers

To adapt to the rapidly changing lifestyle needs of their customers, Abans Service has presently updated their service offerings to include around-theclock after-sales assistance.

This is just one striking example of the myriad benefits that Abans Service currently offers to its loyal customers. Others include a 24-hour assistance option that gives the opportunity to call Abans’ hotline, and receive both guidance and feedback over the phone. In urgent situations, a technician will arrive at the customer’s doorstep to attend to problems regarding their appliances within two hours from contacting the hotline number, ‘011 5 555 888’.

Plus, at Abans’ new interactive service centre, customers can simply bring over their appliances to the Abans Service Centre and get them serviced on the spot. This means customers can watch their products receive repairs in a time span that takes no more than 30 minutes.

Further, Abans Service possesses an online website by which customers can simply enter the job number sent through SMS and keep track of the progress on the services for their home appliance or electronic product.

Customers can also make a direct online payment through a secure gateway on the Abans Service website, allowing them to save the time that will be spent on making the payment in person.

Additionally, the Abans’ special SMS system option will keep customers informed on the job progress and status for their appliances. Customers will be notified via SMS updates to their mobile phone when their unit is ready for collection/ delivery as well.

The Abans Quick Mobile Service gives the option of accessing after-sales services without leaving the comfort of one’s home. Just contact Abans’ call centre and a qualified technician team will arrive at the customer’s home to perform the necessary services for their appliances.

Since its inception, Abans Service has always striven to provide enhanced convenience for loyal customers. With a vast islandwide network of 16 regional service centres and over 50 authorised service agents, Abans Service allows consumers across the country to readily access its quick and effective services using only genuine spare parts.

The centre provides aftersales services for the wide variety of appliances that are presently being offered at Abans PLC including worldrenowned brands such as LG, Hoover, Mitsubishi Electric, Electrolux, Elba and so on.

Also, every Abans Service technician has received foreign qualifications that specially focus on the repair of appliances and electronics. Abans AC service technicians, in particular, have attained specialised training in air conditioning at the company’s special LG AC academy; hence, when customers turn over their air conditioner to Abans Service, they can ensure that their unit is in safe hands.