‘Redefining the Customer Experience’ - Sri Lanka Retail Forum 2019
Most retailers have to balance catering to a younger customer while balancing an ageing demographic. In this setting, retailers are expected to be relevant, innovative and maintain their standards in customer care.
How can retailers ensure that there is healthy engagement, consumer expectations, resulting in repeat purchases and customer retention?
Some of the expert presenters lined up to reveal these insights during the second session of the Sri Lanka Retail Forum are Speaking Of Customers
Founder and Consultant Marion Van Der Krogt, Upskill People Ltd Founder and CEO Pete Fullard, Sting Consultants CEO and Brand Finance Managing Director Ruchi Gunawardena, Arimac Digital Founder and CEO Chamira Jayasinghe and Dialog Axiata Group Chief Customer Officer Sandra De Zoysa as the panel’s moderator.
Sri Lanka’s retail industry comes together to identify new trends and map out new strategies at its premier knowledge event, Sri Lanka Retail Forum 2019, which is to be held on November 26 and 27, 2019, at the Cinnamon Grand, Colombo.
The forum is organised by the Sri Lanka Retailers’ Association and will feature four thematic sessions, with local resource persons and foreign experts in the global retail ecosystem.
The Sri Lanka Retail Forum provides a valuable opportunity for networking and collaboration in the retail industry. Those interested to be a part of this exclusive forum, call ‘115588882’/’115588852’ or email satheesha@chamber.lk/niroshini@chamber.lk.