COMPLAINTS GALORE

‘A big no to card payments’

“Uber drivers are very rude when they get to know it’s a card payment. In a recent incident when the driver got to know that it was a card payment he made a huge fuss. So we asked him to drop us immediately. Then he started scolding us in filth for not paying 50 rupees, but we didn’t even travel for 1 minute. We didn’t want to pay due to his attitude which was very very bad. Sadly, though we talk about technology, these people don’t find it useful for their day-today living. All this attitude is because Uber takes two weeks to pay the drivers”

– NEHLUSHA

Failure to respond to complaints

“Uber globally has failed to respond to customer complaints. Even during the recent incident the victim didn’t get a proper response from Uber. Uber SL is a sub branch of India. All the other local brands have established a proper customer care process here”

– USAMA

Customer support nil

“Not all Uber drivers are this bad, but the problem with Uber is that their customer support is nil, big time. Even via messaging, its always a different operator responding to each message. In addition to that, there are only two sets of messages that could be exchanged. After which their response is generally telling us that they consider the matter closed. Their only saving grace is that they are relatively cheaper. Also, they don’t really check out drivers properly beforehand. And many of these drivers work on all the other apps too. So which App is safe?”

–A PAR NA

Drivers’ attitudes questionable

“More than the platform its the attitude of the drivers, who provide the service. These type of incidents have been reported on most transport Apps. On a side note we shouldn’t forget that these people who use Uber as a driver use other services as well. Therefore more than the platform I believe people should develop their mentalities and work with a positive perception”

– SHIVANTHA

Yelling in filth

“I booked an Uber for my grandmother a couple of months ago and her address does not fall on the map, so I put the closest landmark which was a railway station which was about 300-400 metres away from her place. I called him and said to call me once he gets close, so that I can guide him and he suddenly throws a fit and starts yelling at me over the phone in utter filth. I had no option, but to cancel the ride because I don’t want my grandmother to go in an Uber with such a driver”

– MALINDA

Use homegrown services

“I don’t understand why people still use Uber. There’s no customer service and it’s a foreign company. Why use it when there are plenty of better home grown services available already?”

–YASODHARA