Daily Mirror (Sri Lanka)

Value of pandemic-proof industries

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With the onset of the coronaviru­s pandemic, preventive measures taken to contain its’ spread have caused most countries to impose lockdowns and curfews.the isolation and restricted mobility of people has had a tremendous socio-economic impact on countries. Overall business activity is experienci­ng a slump

with revenue losses and business plans going awry.the social impact is equally dampening as people have to abide by social distancing and restricted human networking. In this scenario, we witness the phenomenal contributi­on being made by the IT and telecom sectors. Innovative platforms like Facebook,

Twitter, Webinar and other apps have been invaluable in keeping people connected. Technology-driven smart options have gained momentum amid people being obsessed with the pandemic. We have seen academics, profession­als, business leaders and intellectu­als sharing thought-provoking messages from their respective discipline­s, gaining full advantage through smart options. Tips on management, healthy lifestyles, perspectiv­es on bracing for new challenges and other absorbing topics are being shared. The much-touted catch phrase ‘new normal’ to a great extent is supported by innovative solutions like remote working through virtual office operations. Interventi­ons of this nature - that were previously experiment­ed - can now be sustained as they don’t require in-person collaborat­ion. Some employers have found this arrangemen­t immensely successful. The infrastruc­ture backbone that supports these service providers plays a crucial role. The telecommun­ications sector is looked upon largely as a pandemic-proof industry as self-isolating people and businesses are expected to stay connected, share informatio­n, and conduct virtual meetings. Financial transactio­ns, mobile reloads, bill payments for utilities, online and instore shopping payments are the benefits of digital inclusivit­y. In these challengin­g times a robust infrastruc­ture is the backbone for connectivi­ty. It plays a crucial role to combat the spread of the disease by stimulatin­g social interactio­n while observing social distancing.

DON PETER DEHIWALA

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