DFCC Bank introduces chatbot to respond to customer queries seamlessly

In yet another step towards improving customer convenience in its aim to be the ‘Bank for Everyone’, DFCC Bank launched DFCC Chatz, an interactive, multi-channel chatbot, to assist customers with any inquiries that can be fulfilled in a seamless manner.

One of the first chatbots in the country that will serve on multiple channels such as DFCC Bank website, Facebook, Messenger and Viber, DFCC Chatz has been developed using wit/ai, one of the most advanced artificial intelligence tools with natural language capabilities.

This new-age technology will allow

DFCC Chatz to respond to customer inquiries using improvisation and adaptability and can be availed in all three languages during interaction.

DFCC Chatz will be available across multiple platforms, including on the DFCC Bank website, Facebook, Messenger and Viber while complex queries are routed to a live agent integrated with the DFCC’S 24 Hour Contact centre.

With a smooth customer experience being of utmost importance to DFCC Bank, DFCC Chatz facilitates inquiries in the user’s preferred language to guide them through customised processes in a warm and friendly manner. Speaking on the initiative, DFCC Bank DCEO Thimal Perera said, “We live in a world with constantly evolving technologies and we at DFCC Bank see it as our responsibility to adapt to them, bringing the latest in innovation to our stakeholders that will ensure superior service and the highest level of customer satisfaction. DFCC Chatz will not only guarantee expedited customer care but will ensure that customers are instantly facilitated with their queries.

“The omni channel chatbot also gives our customers convenient access to information and the freedom to use their platform of choice to interact with DFCC Bank.”