Airtel keeps users in flood-affected regions connected with free call, data benefits

Responding to flooding and landslides caused by tropical cyclone Amphan, Airtel Lanka helped its customers stay connected by providing free talk-time and data.

The benefit was extended to the customers residing in over 23 affected towns in the Nuwara Eliya and Ratnapura districts.

Commenting on the initiative, Airtel Chief Marketing Officer Chandrashekhar Singh Chauhan stated, “We are deeply concerned about the well-being of our customers, who have been adversely affected by these extreme weather conditions. Especially considering the fact that they have to deal with the twin impacts of the storm as well as the ongoing COVID-19 pandemic, Airtel felt it was an urgent priority to support our users to stay safe and stay connected during these difficult times.”

Airtel users from other parts of the country may also join the relief effort by recharging, sharing their credit or paying the bills of their friends and family member’s affected by the crisis using the My Airtel app. As an added benefit, recharges completed on behalf of another customer, via the My Airtel app, are also entitled to the same discounts and promotions, which are already available to the users sharing their credit.

My Airtel is the free customer service app designed for Airtel subscribers in Sri Lanka. Through the app, the subscribers may access their user accounts, track data usage, recharge, pay bills and enjoy music and movies – all within one integrated and easyto-use platform.