oneworld launches customer information portal

oneworld has launched an information portal to provide customers the latest updates on the health and well-being measures they can expect while travelling, further underlining the commitment by the global alliance’s member airlines to the safety and care of their passengers.

Hosted on oneworld.com, the portal serves as a onestop customer resource for information on the various measures implemented on the ground and inflight by the oneworld member airlines, as well as major airports in the oneworld global network.

The customers travelling on multi-sector journeys across the alliance can be assured that the oneworld member airlines are committed to protecting their health and well-being through every step of their journey.

The measures introduced by the member airlines include contactless check-in, enhanced and expanded cleaning of aircraft and customer touchpoints in airports and lounges, physical distancing during the boarding process and wearing of masks and face coverings.

These are in addition to the underlying measures including the use of HEPA (highefficiency particulate air) filters on board the aircraft. On the portal, the customers may easily view the latest information on the health and well-being measures implemented by their preferred oneworld airline.

The customers may also look up the measures that have been introduced at major airports in the oneworld global network, to further prepare for their upcoming journey.

oneworld CEO Rob Gurney said, “Safety has always been the top priority for the oneworld member airlines. While the flying experience is different during these challenging times, our member airlines have implemented additional measures to protect the health and safety of the customers. The portal we introduced today is another step of that commitment and we hope that the customers may have even greater peace of mind as they resume their travel.”