Heritance Hotels and Resorts
No. 1 in customer excellence
Leading hospitality brand Heritance Hotels and Resorts, part of the premier hospitality company Aitken Spence Hotels topped LMD’S list of Customer Excellence Survey in the category of Nationwide Hotels 2021, further reiterating its commitment to excellence in service.
The hotel brand, under which iconic hotels and resorts are listed – such as Heritance Kandalama in Dambulla, Heritance Tea Factory in Kandapola, Heritance Ayurveda in Beruwala, Heritance Negombo and Heritance Ahungalla in Sri Lanka, as well as Heritance Aarah in the Maldives – has been, over the year, recognised globally for their hospitality from the heart.
As a Sri Lankan company with a global vision, the brand lives its tagline of ‘where tradition is alive’, taking the vibrant Sri Lankan locality to the world, among which is its renowned hospitality of the island nation and the brilliant smiles of service. Pioneers in inspiring experiential travel, the Heritance
Hotels & Resorts brand has paved the way in taking Sri Lanka to the world through the hospitality sector; with special emphasis on curating products and services that are directly meant to continually provide guests with a superior and unforgettable experience.
The Customer Excellence Survey by LMD was conducted as an online survey to better understand the satisfaction levels of customers in the local context and to recognise the most popular service providers in Sri Lanka. The survey comes at an opportune time when customer expectations and priorities are changing with COVID-19 and related trends. The survey therefore is a nod to businesses that have evolved with the times to cater to changing demands while achieving excellence.
“We are elated by this recognition,” said Head of Tourism and Leisure,
Aitken Spence Hotels Management Chairperson and Aitken Spence PLC Director Stasshani Jayawardena.
As a Sri Lankan company with a global vision, the brand lives its tagline of ‘where tradition is alive’, taking the vibrant Sri Lankan locality to the world through the hospitality sector.