If ETF Dept. can be so efficient why oh why can’t other Govt. departments?

I would like to commend the service that was provided by the ETF Department at the Labour Secretariat. I had three brilliant interactions with them. The first was with the counter that handled the “three day service”. The whole process did not take more than one hour and there was I having gone with the expectation of having to hang around for about half day!

The second was when I collected the cheque. Once again, I had not expected it to be ready, but to my surprise, the documents were all done, all I had to do was sign and pick it up. Whole transaction time: Five minutes only.

The third was when I had to go back with the Direction from the Inland Revenue and collect the balance cheque for the amount that was retained. Imagine my surprise when she said to give her about 15 to 20 minutes and she would immediately give me the cheque. It was around lunch time that I was there, and the signatories may have gone for lunch. But the lady handling this personally walked around the department to locate a signatory and yes in less than half an hour I had my cheque!!

Congratulations to each and every one in the department for such excellent service. I’m sorry I don’t have their individual names, but I believe that it is the efficiency and customer service provided by ALL employees of the different departments that contributes to such a superbly run organisation.

As Vince Lombardi said, “Individual commitment to a group effort – that is what makes a team work, a company work, a society work, a civilization work”. If ETF can do this, why, oh why, can’t our other Government Departments do the same. SJN Rajagiriya